Troubleshooting › General Problems › Arcserve Backup Does Not Detect a Cleaning Tape

Arcserve Backup Does Not Detect a Cleaning Tape

Valid on Windows platforms.

Symptom

There is a cleaning tape in the library but Arcserve Backup does not detect a cleaning tape.

Solution

To remedy this problem, Arcserve Backup must detect the location (slot) of the cleaning tape. There are two methods that you can use to let Arcserve Backup detect the location (slot) of the cleaning tape.

• Method 1--Let Arcserve Backup discover the location (slot) of the cleaning tape. To do this, complete the following steps:
  1. Insert a cleaning tape into any available slot in your library.
  2. Open the Device Manager window, right-click the library and select Inventory from the pop-up menu.

     Arcserve Backup inventories the media in the slots. After the inventory process is complete, Arcserve Backup detects the presence of a cleaning tape. The slot where the cleaning tape resides becomes the cleaning slot.

• Method 2--Manually specify the location (slot) of the cleaning tape. To do this, complete the following steps:
  1. Open the Device Manager window, right-click the library and select Properties from the pop-up menu.

     The Library Properties dialog opens.

  2. Click the Cleaning tab.

     The Cleaning options appear.

  3. From the Available Slots lists, click an available slot and then click the Add button.

     The available slot moves to the Clean Slots list.

  4. Click OK.
  5. Insert the cleaning tape into the slot specified.