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Installing and Configuring the Agent › Enable Debugging for VDDK Jobs

Enable Debugging for VDDK Jobs

Arcserve Backup lets you enable debugging logs for VDDK backups. Debug logs can be used to troubleshoot backup and recovery operation failures.

To enable debugging for VDDK jobs

  1. Log in to the backup proxy system.

    Open Windows Registry Editor.

    Open the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters\Debug

    Right-click Debug and click Modify on the pop-up menu.

    The Edit DWORD Value dialog opens.

  2. In the Value field, specify 1.

    Arcserve Backup generates a log file on the backup proxy system in the ARCserve Backup Client Agent for Windows\Log directory named VMDKIOXXXX.log.