Troubleshooting › Backup and Recovery Operations › Cannot Power on VMs When Restoring Data

Cannot Power on VMs When Restoring Data

Valid on Windows platforms.

Symptom

Arcserve Backup may not be able to power on VMs after restores are complete. This behavior occurs only when all the following conditions are present:

• The VM is configured with Windows Server 2008 R2 or Windows 7 as a guest operating system on VMware ESX Server 4.0. The default SCSI controller is specified for the VM (for example, LSI Logic SAS).
• Arcserve Backup for Windows Agent for Virtual Machines is installed on the backup proxy system.
• The guest operating system contained in the VM that you recovered is Windows Server 2008 R2 or Windows 7.
• You submitted the backup using the Agent for Virtual Machines and the VMware vSphere Web Services SDK and VMware VDDK approach.
• You submitted the restore with the Power on after restore option specified.

Solution

To remedy this problem, do the following:

1. Let Arcserve Backup complete the restore operation.
2. Access the VMware ESX Host system through the VI client where the VM is recovered.
3. Select the VM that was recovered.
4. Right-click the VM and select Edit Settings from the pop-up menu.
5. Change the controller type from BusLogic Parallel to LSI Logic SAS.
6. Power on the VM.