Solutions for Preflight Check Items

Using CA ARCserve Central Host-Based VM Backup › How to Back Up the Virtual Machine Environment › Perform Preflight Checks for Your Backup Jobs › Solutions for Preflight Check Items

Solutions for Preflight Check Items

The following tables describe the solutions to help you resolve errors and warnings from your Preflight Check results:

Changed Block Tracking (CBT)

Status	Message	Solution
Warning	Changed Block Tracking is enabled with snapshots present. A full disk backup will be applied.	To apply the used block backup, perform the following steps: 1. Delete all the snapshots associated with the virtual machine. 2. Log in to the Host-Based VM proxy server. 3. Open the registry editor and locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\AFBackupDll\VM_InstanceUUID\<UUID> 4. Set registry key to "full disk backupForFullBackup"=0. 5. Create/set the registry to ResetCBT=1. 5. Submit the backup job.

Status

Message

Solution

Warning

Changed Block Tracking is enabled with snapshots present. A full disk backup will be applied.

To apply the used block backup, perform the following steps:

1. Delete all the snapshots associated with the virtual machine.

2. Log in to the Host-Based VM proxy server.

3. Open the registry editor and locate the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\AFBackupDll\VM_InstanceUUID\<UUID>

4. Set registry key to "full disk backupForFullBackup"=0.

5. Create/set the registry to ResetCBT=1.

5. Submit the backup job.

VMware Tools

Status	Message	Solution
Warning	Out of date.	Install the latest version of VMware Tools.
Warning	Not installed or not running.	Install the latest version of VMware Tools and ensure that the tool is running.

Disk

Status	Message	Solution
Error	VM snapshots are not supported for the VM because it has a SCSI controller configured for bus-sharing configuration.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the VM.
Warning	The physical Raw Device Mapping (RDM) disk will not be backed up.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the VM.
Warning	The virtual Raw Device Mapping (RDM) disk will back up as a full disk.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the VM.
Warning	The independent disk will not be backed up.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the VM.
Warning	The application will back up the disk on the NFS data store as a full disk.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the VM.

Power State

Status	Message	Solution
Warning	Powered off	Power on the virtual machine.
Warning	Suspended	Power on the virtual machine.

Credentials

Status	Message	Solution
Warning	Incorrect credentials.	Provide valid user credentials.
Warning	Not provided.	Provide valid user credentials.

Applications

Status	Message	Solution
Warning	Application level restore is not supported because the VM has IDE disks.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the Microsoft SQL Server and Exchange Server data.
Warning	VMware VIX is not installed on the host server.	Download VIX from the VMware website and install it on the CA ARCserve Central Applications host server.
Warning	VMware VIX on the CA ARCserve Central Host-Based VM Backup server is out-of-date.	Download VIX from the VMware website and install it on the CA ARCserve Central Applications host server.
Warning	Application level restore is not supported because there is no ESX Server support.	Upgrade ESX Server to 4.1 or higher or use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the Microsoft SQL Server and Exchange Server data.
Warning	Application level restore is not supported because there are not enough SCSI slots available.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the Microsoft SQL Server and Exchange Server data.
Warning	The source resides on a dynamic disk. Application level restore is not supported.	Use CA ARCserve Central Protection Manager or CA ARCserve D2D to back up the Microsoft SQL Server and Exchange Server data. Note: VMware does not support application-level quiescing on virtual machines that are Windows Server 2008 or later with dynamic disks running on ESX Server 4.1 or later.
Warning	Unable to retrieve information about the application. This can prevent application level backups from completing successfully.	Disable UAC in the Windows operating system of the virtual machine.