Troubleshooting CA ARCserve Central Host-Based VM Backup › Cannot Specify an Asterisk or Underscore as a Wildcard in Filter Fields Using Japanese Keyboards

Cannot Specify an Asterisk or Underscore as a Wildcard in Filter Fields Using Japanese Keyboards

Valid on Windows

Symptom:

Because of the different keycodes between the US and Japanese keyboards, the Japanese keyboard does not allow you to enter the wildcard character "*" and other special characters, such as the underscore character "_", into the following filter fields:

• Occurs only on Firefox:
  • Node > Add Group - Node Name Filter field
  • Policies > Policy Assignment tab > Assign and Unassign Policy - Node Name Filter field
  • Restore > Node Explorer - Node Name field
  • Node > Add Node from Auto Discovery result > Nodes to Protect - Node Name field

Solution:

To prevent this from occurring, open a text editing application such as Notepad. Type the special characters, such as "*" and "_", in the text editor. Then copy the characters from the text editor into the the field.