Using CA ARCserve Central Protection Manager › How to Restore Nodes in CA ARCserve Central Protection Manager › Restore Microsoft Exchange Email Data

Restore Microsoft Exchange Email Data

Each time CA ARCserve D2D performs a successful backup, a point-in-time snapshot image of your backup is also created. This collection of recovery points allows you to locate and specify exactly which backup image you want to restore. For Microsoft Exchange Server, you can then browse these recovery points to locate the individual objects (mailboxes, mailbox folders, or mail) that you want to recover. To perform an Exchange Granular Restore, the account must have the required permissions. For more information, see Exchange Account Required Permissions.

Note: For Microsoft Exchange Server 2007 and later, Messaging API (MAPI) is a prerequisite for Exchange Granular Restore. If MAPI is not installed on your Exchange Server, mailbox or mail level granular restores may fail. For more information about installing MAPI on your Exchange Server, see the Microsoft Download Center.

To restore Microsoft Exchange email data

1. Log in to the application and click Node on the Navigation bar.

   From the Node screen, expand the group containing the node that you want to restore.

   Click the check box next to the node that you want to restore and then click Restore on the toolbar.

2. From the Restore dialog, click Restore Exchange Mails.

   The Restore Exchange Mails dialog opens.

3. Specify the backup location. You can either specify a location or browse to the location where your backup images are stored. If necessary, enter the User name and Password credentials to gain access to that location. You can click the green arrow validate icon to verify proper access to the source location.

   The calendar view highlights (in green) all dates during the displayed time period that contain recovery points for that backup source.

4. Select the calendar date for the backup image you want to restore.

   The corresponding Exchange mailbox databases for that date are displayed, along with the time of the backup, the type of backup that was performed, and the name of the backup.

5. Select an Exchange mailbox database that you want to restore and click Next.

   Note: A notification message is displayed asking you if you want to generate an Exchange Granular Restore catalog at this time. If you select No for generating a catalog now, you will not be able to browse to or select a granular recovery point. As a result you will only be able to perform full database restore from the Browse Recovery Points Restore dialog.

   The Restore Options dialog is displayed and the corresponding list of mailbox content for the selected database is listed.

   Note: Only email restore is supported. Restoring Calendar, Contacts, Notes and Tasks items is not supported.

6. Select the level of Exchange object(s) to restore (mailbox, folder, or individual mail).

   Note: You can select the entire content, partial content, or multiple Exchange objects to restore.

   1. If you select a mailbox database, all of the mailboxes in that database are restored.
   2. If you select a mailbox level, all corresponding content (folders and individual mail) within that mailbox are restored.
   3. If you select the mailbox folder level, all corresponding mail content within that folder are restored.
   4. If you select the individual mail level, only the selected mail object(s) are restored.

      Note: For Exchange 2003 only, if the individual mail was restored and sent by any email client other than Outlook with some type of flag status marker attached to it when it was backed up, then the mail itself becomes restored, but the attached marker will not be included with the restored mail.

7. Click Next.
8. Select the destination for the restore.

   The available options are to restore to the original location of the backup or restore to a different location.

   Notes:

   • When restoring a mailbox or mail (to original or alternate location), ensure that the destination is available, or else the restore attempt fails. CA ARCserve D2D only validates the destination when the restore job is submitted.
   • If you attempt to restore mails to a machine where the email addresses in these mails are not valid (does not exist in the domain) or if the user has not logged into the mailbox, some fields may not appear the same when backed up.
   • For Exchange 2010, archived mailbox items cannot be restored to the original location. Archived mailbox items can only be restored to an alternate location or to a local disk. In addition, regular mailbox items cannot be restored to archive mailboxes.

   Restore to Original Location

   Restores the mails to the original location from where the backup image was captured. Mails will retain the same hierarchy and be restored to its original mailbox and original folder.

   • If the current machine is not the active Exchange server, CA ARCserve D2D will detect the location of the active server and then restore the mails to that active server.
   • If the mailbox has been moved to another Exchange server, but still in the same organization, CA ARCserve D2D will detect the new Exchange server where the original mailbox resides, and then restore to that new server.
   • If the display name of the mailbox was changed, any attempt to restore the mailbox (from an earlier backup session) to its original location fails because CA ARCserve D2D is not able to find the changed name. To resolve this, you can specify to restore this mailbox to an alternate location.

   Dump File Only

   Restores the mails to a disk. This disk location must be a local path. The restored mails will maintain the same hierarchy as they had in the corresponding Exchange Mailbox. The file name is the subject of mail.

   Note: If the mail subject, folder name, or mailbox name includes any of the following characters, the character will be replaced by hyphen (-) in file name: \ / : * ? " < > |

   There are two options to resolve a conflict situation in a File System. Two files in File System cannot exist under the same folder, while Exchange mails can.

   • Rename--If there is a file on the disk with the same name as the mail subject, CA ARCserve D2D names the mail subject and appends a number at the end of the mail subject.
   • Overwrite--If there is a file on the disk with the same name as the mail subject, CA ARCserve D2D overwrites that file.

   Restore to Alternate Location

   Restores the mails to a specified location or lets you browse to the location where your backup images are restored. The destination must be a mailbox in the same Exchange organization, and a new folder name is required. (If you are attempting to restore mails to an alternate location, the destination cannot be a public folder).

   After specifying the User Name and Password, click the Browse button to navigate through a list of all Exchange Servers, Storage Groups, Exchange Databases, and Mailboxes in the current organization.

   Select any mailbox as the destination.

9. Click Next.

   The Restore Summary dialog is displayed.

10. Review the displayed information to verify that all the restore options and settings are correct.
    • If the summary information is not correct, click Previous and go back to the applicable dialog to change the incorrect setting.
    • If the summary information is correct, click Finish to launch the restore process.

    Note: When the Catalog and Restore Job for Exchange Granular Restore is in progress, the backup session is in a mounted state. Do not perform any operation (format, change drive letter, delete partition, etc.) on this mounted volume.