Troubleshooting CA ARCserve Central Protection Manager › Invalid Credentials Messages on Windows XP

Invalid Credentials Messages on Windows XP

Valid on computers running Windows XP operating systems.

Symptom:

When you add Windows XP-based nodes from the Node screen, the following message appears:

Invalid user credentials.

Solution:

Under various conditions, CA ARCserve Central Protection Manager cannot add Windows XP-based nodes that have the Windows, Use simple file sharing, Folder Option specified. To correct this problem, do the following:

1. Log in to the Windows XP node and open Windows Explorer.
2. From the Tools menu, click Folder Options.

   The Folder Options dialog opens.

3. Click View and scroll to Use simple file sharing (Recommended).
4. Clear the checkmark next to Use simple file sharing (Recommended) and click OK.

   Simple file sharing is disabled.

5. Log in to the CA ARCserve Central Protection Manager server and then add the node.