Using CA ARCserve D2D › Perform a Restore › How to Restore a Microsoft Exchange Application › Review the Restore Prerequisites and Considerations

Review the Restore Prerequisites and Considerations

CA ARCserve D2D supports the following versions of Microsoft Exchange Server:

• Microsoft Exchange 2003 - Single Server Environment.
• Microsoft Exchange 2007 - Single Server Environment, Local Continuous Replication (LCR), and Cluster Continuous Replication (CCR) environment.

  For Microsoft Exchange 2007 CCR environment, CA ARCserve D2D must be installed on both the active node and passive node of Microsoft Cluster. Backup can be performed from an active node and passive node, but restore can only be performed to an active node.

• Microsoft Exchange 2010 - Single Server Environment and Database Availability Group (DAG) environment.

  For Microsoft Exchange 2010 DAG environment, CA ARCserve D2D must be installed on all member servers in the DAG group. A backup job can also be performed from any member server for both active and passive database copies, but restore can only be performed to an active database copy.

  Note: Microsoft Exchange Server 2003 Cluster Environment and Microsoft Exchange Server 2007 Single Copy Cluster (SCC) environment are not supported by CA ARCserve D2D

• Microsoft Exchange 2013 - Backup and Restore of Microsoft Volume Shadow Copy Service (VSS) is supported. Granular Recovery Technology (GRT) is not supported.

Microsoft Exchange Server can be restored at the following levels:

Microsoft Exchange Writer Level

Defines if you want to restore all the Microsoft Exchange Server data, you can perform a restore at Microsoft Exchange Writer level.

Storage Group Level

Defines if you want to restore a specific Storage Group, you can perform a restore at this level.

Note: The Storage Group Level does not apply for Microsoft Exchange Server 2010 and 2013.

Mailbox Database Level (Microsoft Exchange 2003, 2007, 2010, and 2013)

Specifies if you want to restore a specific Mailbox Database, you can perform a restore at this level.

Mailbox Level (Microsoft Exchange 2003, 2007, and 2010)

Defines if you want to restore a specific Mailbox or mail object.

Verify that the following prerequisites exist before performing a Microsoft Exchange restore:

Database-level restore

• The target machine has the same name and the same version of Microsoft Exchange installed.
• The target database has the same database name and the same storage group name (Microsoft Exchange 200X) and be a part of the same Microsoft Exchange organization.

Granular-level restore

• If the restore is set to original location, the mailbox whose contents are to be restored should be available in Microsoft Exchange.
• If the restore is set to alternate location, the mailbox to which restore is targeted should be available in Microsoft Exchange.
• Sufficient space available in the target mailbox to restore the specified Exchange objects.
• To perform a Microsoft Exchange Granular Restore, the account specified in the CA ARCserve D2D user interface for restore must have sufficient restore permissions. The following permissions are required for the account:
  • The account must be a domain account.
  • The account must be a member of the Administrator group.
  • The account must be a member of the Backup Operators group.
  • There must be a mailbox associated with the account and the mailbox must be initialized.

    For Microsoft Exchange Server 2003, 2007, and Exchange 2010 this mailbox must be in same Organization (Microsoft Exchange Organization) of the Exchange server to which you plan to restore to (restore destination).

  • The name of the mailbox must be unique.

    A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name.

    For example, if there is a mailbox named Administrator in your organization, you cannot use the name Admin.

  • The account user must have the proper role assignments:
    • For Microsoft Exchange Server 2003 systems, the User Name must be a domain account with Exchange full administrator role.
    • For Microsoft Exchange Server 2007 systems, the User Name must be a domain account with either the Microsoft Exchange Organization administrator role or the Exchange server administrator role.
    • For Microsoft Exchange Server 2010 systems, the User Name must be a domain account with Microsoft Exchange Organization management role.

Review the following restore considerations:

• CA ARCserve D2D only allows one restore job to run at the same time. If you attempt to launch a restore job manually, while another restore job is running, an alert message opens informing you another job is running and requests you to try again later.

  Note: On Microsoft Exchange 2007 and later, Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (and later) are not provided as part of the base product installation. Messaging API (MAPI) is a prerequisite for Microsoft Exchange Granular Restore. If MAPI is not installed on your Exchange server, mailbox or mail level granular restores may fail. To remedy any potential problem, Microsoft provides a download package that contains Microsoft Exchange MAPI and the latest version of Collaboration Data Objects (CDO). To download and install the latest version of this package, see the Microsoft Download Center.