Previous Topic: Verify that the CA ARCserve D2D Uninstallation was SuccessfulNext Topic: Troubleshooting Uninstall Issues

Installing/Uninstalling CA ARCserve D2D › How to Uninstall CA ARCserve D2D › Files Not Removed During Uninstallation

Files Not Removed During Uninstallation

CA ARCserve D2D is uninstalled using the standard Add or Remove Programs application located in the Windows Control Panel or using the Command Line. During the CA ARCserve D2D uninstallation process, some files may not be uninstalled or removed as expected.

The following is a listing of the CA ARCserve D2D file names and corresponding paths that are not removed by the uninstaller after the uninstallation process is completed:

C:\D2DPMConfig.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CA Licensing User Help.chm
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CALicnse.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAminfo.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAregit.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\countries.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\countriesTrial.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\ErrBox.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic_comp_codes.dat
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.cap
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.dat
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.err
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_uninstaller.zip
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_amd64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_ia64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98log.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\Lic98Msg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98-port
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98Service.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98version.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicDebug.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licinfo_win.zip
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicRCmd.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergecalic.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergeolf.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\prod_codes.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\silntreg.tmp
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\states.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\statesTrial.txt
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\vendor.dat
C:\Program Files (x86)\Common Files\microsoft shared\VC\amd64\msdia80.dll
C:\Program Files (x86)\Common Files\microsoft shared\VC\msdia80.dll
C:\Users\Administrator.RIGONE\AppData\Local\IconCache.db
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content\696F3DE637E6DE85B458996D49D759AD
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content\B8CC409ACDBF2A2FE04C56F2875B1FD6
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData\696F3DE637E6DE85B458996D49D759AD
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData\B8CC409ACDBF2A2FE04C56F2875B1FD6
C:\Users\Administrator\CA ARCserve D2D\TrayIcon\ARCFlashTrayIcon.log
C:\Users\Administrator\CA ARCserve D2D\TrayIcon\ ARCFlashTrayIcon_java.log
C:\Windows\Downloaded Installations\{3D52BE33-2E8C-4A39-BECF-878DD4D58252}\1033.MST
C:\Windows\Downloaded Installations\{3D52BE33-2E8C-4A39-BECF-878DD4D58252}\CALicense.msi
C:\Windows\inf\WmiApRpl\0009\WmiApRpl.ini
C:\Windows\inf\WmiApRpl\WmiApRpl.h
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.0.regtrans-ms
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.1.regtrans-ms
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.2.regtrans-ms
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.blf
C:\Windows\System32\drivers\Msft_Kernel_AFStorHBA_01009.Wdf
C:\Windows\System32\drivers\Msft_Kernel_ARCFlashVolDrv_01009.Wdf
C:\Windows\System32\drivers\Msft_User_AFStorHBATramp_01_09_00.Wdf
C:\Windows\System32\LogFiles\WUDF\WUDFTrace.etl
C:\Windows\System32\winevt\Logs\Microsoft-Windows-DriverFrameworks-UserMode%4Operational.evtx
C:\$Mft
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CALicnse.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CALicnse.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAminfo.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAminfo.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAregit.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\CAregit.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\ErrBox.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\ErrBox.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_amd64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_amd64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_ia64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98FileSockLib_ia64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98log.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98log.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\Lic98Msg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\Lic98Msg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98Service.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98Service.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98version.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\lic98version.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicDebug.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicDebug.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicRCmd.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LicRCmd.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licreg_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\licregres_64_amd.dll
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergecalic.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergecalic.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergeolf.exe
C:\Program Files (x86)\CA\SharedComponents\CA_LIC\mergeolf.exe
C:\Program Files (x86)\Common Files\microsoft shared\VC\msdia100.dll
C:\Users\Administrator.RIGONE\AppData\Local\Microsoft\Windows\UsrClass.dat
C:\Users\Administrator.RIGONE\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1
C:\Users\Administrator.RIGONE\NTUSER.DAT
C:\Users\Administrator.RIGONE\ntuser.dat.LOG1
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content\94308059B57B3142E455B38A6EB92015
C:\Users\Administrator\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData\94308059B57B3142E455B38A6EB92015
C:\Users\Administrator\NTUSER.DAT
C:\Users\Administrator\ntuser.dat.LOG1
C:\Windows\AppCompat\Programs\RecentFileCache.bcf
C:\Windows\inf\setupapi.dev.log
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache\cache.dat
C:\Windows\setupact.log
C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
C:\Windows\SoftwareDistribution\DataStore\Logs\edb.chk
C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log
C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
C:\Windows\System32\catroot2\dberr.txt
C:\Windows\System32\catroot2\edb.chk
C:\Windows\System32\catroot2\edb.log
C:\Windows\System32\config\COMPONENTS
C:\Windows\System32\config\COMPONENTS.LOG1
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.0.regtrans-ms
C:\Windows\System32\config\COMPONENTS{016888b8-6c6f-11de-8d1d-001e0bcde3ec}.TxR.blf
C:\Windows\System32\config\COMPONENTS{016888b9-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
C:\Windows\System32\config\DEFAULT
C:\Windows\System32\config\DEFAULT.LOG1
C:\Windows\System32\config\SAM
C:\Windows\System32\config\SAM.LOG1
C:\Windows\System32\config\SOFTWARE
C:\Windows\System32\config\SOFTWARE.LOG1
C:\Windows\System32\config\SYSTEM
C:\Windows\System32\config\SYSTEM.LOG1
C:\Windows\System32\config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.0.regtrans-ms
C:\Windows\System32\config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.blf
C:\Windows\System32\config\TxR\{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TMContainer00000000000000000001.regtrans-ms
C:\Windows\System32\DriverStore\INFCACHE.1
C:\Windows\System32\DriverStore\infpub.dat
C:\Windows\System32\DriverStore\infstor.dat
C:\Windows\System32\DriverStore\infstrng.dat
C:\Windows\System32\LogFiles\Scm\3cdb3c57-5945-4fa9-8e4d-f8bd141f0f8f
C:\Windows\System32\LogFiles\Scm\63ee8552-a444-4ba2-8e1e-c8350d6d412a
C:\Windows\System32\LogFiles\Scm\c7847981-48e6-476f-9581-4bbd8e73f7c5
C:\Windows\System32\LogFiles\Scm\cd264f70-fd14-48ea-9d74-f52f1d1d3f89
C:\Windows\System32\perfc009.dat
C:\Windows\System32\perfh009.dat
C:\Windows\System32\PerfStringBackup.INI
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT.LOG1
C:\Windows\System32\wbem\Performance\WmiApRpl.h
C:\Windows\System32\wbem\Performance\WmiApRpl.ini
C:\Windows\System32\wbem\Repository\INDEX.BTR
C:\Windows\System32\wbem\Repository\MAPPING1.MAP
C:\Windows\System32\wbem\Repository\OBJECTS.DATA
C:\Windows\System32\WdfCoinstaller01009.dll
C:\Windows\System32\winevt\Logs\Application.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Bits-Client%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnosis-DPS%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-GroupPolicy%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-WHEA%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Known Folders API Service.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-NetworkProfile%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-NlaSvc%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PrintService%4Admin.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Resource-Exhaustion-Detector%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TaskScheduler%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TerminalServices-LocalSessionManager%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TerminalServices-RemoteConnectionManager%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-User Profile Service%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Windows Firewall With Advanced Security%4Firewall.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WindowsUpdateClient%4Operational.evtx
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WinRM%4Operational.evtx
C:\Windows\System32\winevt\Logs\Security.evtx
C:\Windows\System32\winevt\Logs\Setup.evtx
C:\Windows\System32\winevt\Logs\System.evtx
C:\Windows\System32\winevt\Logs\Works with Tool.evtx
C:\Windows\System32\WudfUpdate_01009.dll
C:\Windows\WindowsUpdate.log
C:\Windows\System32\atl100.dll
C:\Windows\System32\mfc100.dll
C:\Windows\System32\mfc100chs.dll
C:\Windows\System32\mfc100cht.dll
C:\Windows\System32\mfc100deu.dll
C:\Windows\System32\mfc100enu.dll
C:\Windows\System32\mfc100esn.dll
C:\Windows\System32\mfc100fra.dll
C:\Windows\System32\mfc100ita.dll
C:\Windows\System32\mfc100jpn.dll
C:\Windows\System32\mfc100kor.dll
C:\Windows\System32\mfc100rus.dll
C:\Windows\System32\mfc100u.dll
C:\Windows\System32\mfc100u.dll
C:\Windows\System32\mfcm100.dll
C:\Windows\System32\mfcm100u.dll
C:\Windows\System32\msvcp100.dll
C:\Windows\System32\msvcr100.dll
C:\Windows\System32\vcomp100.dll