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Troubleshooting CA ARCserve D2D › Unable to Change Destination to Removable Device

Unable to Change Destination to Removable Device

If you are attempting to configure your backup destination setting to a removable device, and you are unable to save the setting without a failure, it may be caused by the local security policy settings. If this occurs, perform the following troubleshooting procedure:

Note: This problem may occur in multiple cases, such as when you are attempting to browse to a destination or saving a backup destination setting.

  1. Run GPEDIT.msc to open the "Local Group Policy Editor" dialog.
  2. Select Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> Audit Policy.
  3. Double click "Audit object access" to access the "Audit object access Properties" dialog.

    Audit Object Access Properties Dialog

  4. On the Local Security Settings tab, uncheck the Success and Failure options, and click Apply to save the settings.
  5. Reboot the server or run 'GPupdate/force'. (If you run 'GPupdate/force' then after the command is completed, log off and then log back on).
  6. If the trouble continues, the computer is most likely a part of a domain. You will need to find out which group policy has the setting enabled by running the following in an administrative command-prompt: 
    gpresult /H C:\gpresult.html
  7. Open the file C:\gpresult.html and navigate to the following section:

    Computer Details -> Settings -> Policies -> Windows Settings -> Security Settings -> Local Policies\Audit Policy -> Audit Object Access.

    Note: For Windows 7 operating systems, the location of Audit object access in the file C:\gpresult.html varies slightly by replacing "Computer Details -> Settings" with "Computer Configuration" in the navigation path.

  8. The group policy is located under the "Winning GPO" column. Edit that group policy, and then reboot the server.

If the problem persists, use Live Chat to contact CA Support. Live Chat lets you optimize intelligent conversation between you and the CA ARCserve D2D Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.