Review the Restore Prerequisites and Considerations
Verify that the following prerequisites exist before performing a Microsoft Exchange restore:
- The target machine has the same name and the same version of Microsoft Exchange installed.
- The target database has the same database name and the same storage group name (Microsoft Exchange 200X) and be a part of the same Microsoft Exchange organization.
- If the restore is set to original location, the mailbox whose contents are to be restored should be available in Microsoft Exchange.
- If the restore is set to alternate location, the mailbox to which restore is targeted should be available in Microsoft Exchange.
- Sufficient space available in the target mailbox to restore the specified Exchange objects.
- To perform a Microsoft Exchange Granular Restore, the account specified in the CA ARCserve D2D user interface for restore must have sufficient restore permissions. The following permissions are required for the account:
- The account must be a domain account.
- The account must be a member of the Administrator group.
- The account must be a member of the Backup Operators group.
- There must be a mailbox associated with the account and the mailbox must be initialized.
For Microsoft Exchange Server 2003, 2007, and Exchange 2010 this mailbox must be in same Organization (Microsoft Exchange Organization) of the Exchange server to which you plan to restore to (restore destination).
- The name of the mailbox must be unique.
A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name.
For example, if there is a mailbox named Administrator in your organization, you cannot use the name Admin.
- The account user must have the proper role assignments:
- For Microsoft Exchange Server 2003 systems, the User Name must be a domain account with Exchange full administrator role.
- For Microsoft Exchange Server 2007 systems, the User Name must be a domain account with either the Microsoft Exchange Organization administrator role or the Exchange server administrator role.
- For Microsoft Exchange Server 2010 systems, the User Name must be a domain account with Microsoft Exchange Organization management role.
Review the following restore considerations:
- CA ARCserve D2D only allows one restore job to run at the same time. If you attempt to launch a restore job manually, while another restore job is running, an alert message opens informing you another job is running and requests you to try again later.
Note: On Microsoft Exchange 2007 and later, Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (and later) are not provided as part of the base product installation. Messaging API (MAPI) is a prerequisite for Microsoft Exchange Granular Restore. If MAPI is not installed on your Exchange server, mailbox or mail level granular restores may fail. To remedy any potential problem, Microsoft provides a download package that contains Microsoft Exchange MAPI and the latest version of Collaboration Data Objects (CDO). To download and install the latest version of this package, see the Microsoft Download Center.
- If you have two or more databases in the storage group and the option “Dismount the database before restore and mount the database after restore” is checked, then any attempt to restore one single database will force the dismount of all the other databases within that same storage group. This dismount of all databases will occur before the restore is launched and will then mount them after the restore is complete.
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