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Installing/Uninstalling CA ARCserve D2D › Uninstall CA ARCserve D2D › Files Left Behind by the Uninstaller

Files Left Behind by the Uninstaller

Uninstallation of CA ARCserve D2D leaves behind some files such as the CA Licensing Components, Microsoft Visual C++ components installed as dependency, and driver related (wdf) files. The CA Licensing Components file is not automatically removed during uninstallation because it is a shared component with other CA products and numerous components.

If you want to manually remove these components, perform the following:

Remove CA Licensing Component manually

  1. Go to " C:\Program Files (x86)\CA\SharedComponents\CA_LIC" directory.
  2. Find the zip file named "lic98_uninstaller.zip" and unzip that file to some other location (for example: "C:\temp").
  3. Go to the location where the files were extracted and locate two script files that are named "rmlic.exe" and "rmlicense.bat".
  4. Click on "rmlicense.bat" to execute the script which uninstalls the components.
  5. Manually delete the following folders

Important! Because CA licensing is shared by all CA products, please make sure that you do not have any other CA product installed on your machine or else you may lose the licensing for all CA products installed on that machine.

Remove Microsoft Visual C++ manually

  1. Access the standard Add or Remove Programs application located in the Windows Control Panel (Control Panel -> Programs and Features -> Remove Programs).
  2. Select "Microsoft C++ 2005 Redistributable" and click on uninstall.
  3. Select "Microsoft C++ 2005 Redistributable(x64)" and click on uninstall.

Important! Any programs that are installed after CA ARCserve D2D and depend on these removed components may not function properly.

For a complete listing of all files (path and name) that are left behind by CA ARCserve D2D uninstallation, see Files Not Removed During Uninstallation.