How to Upgrade License of Arcserve Backup

Arcserve lets you upgrade your license of Arcserve product when a new version is available.

You can upgrade to Arcserve Backup 18.0 from an already activated installed Arcserve Backup r17.5.

Follow these steps:

1. Log into Arcserve Support portal.
2. Request for a new license certificate

Arcserve provides free license certificate for product upgrades. For more information, see Free of Charge (FOC) upgrade to Arcserve Backup

Notes:

• You can request only if you are under active maintenance.
• After you have received your FOC (Free of charge) license certificate, a fresh license activation for the product is not required.
3. Add the new license certificate for the upgraded product versions. For details about how to add, see Add an order.

You can assign the content to the existing license pool that is already associated with the upgraded server.

You can assign licenses to one or multiple server.

• Assign license to one server: Perform Step 3 of Add an order and select the license pool name associated to the upgraded server.

In the below illustration license pool test is associated to server WIN and the server is upgraded to the latest version.



• Assign the licenses on more than one server: In step 3 Add an order assign the licenses to default pool first. Then, modify the respective license pools to add the required quantity of new licenses.

Note: The servers can belong to either different license pools or different users..

4. Perform one of the following steps to verify the added licenses for servers:
   • Online Mode - Click Refresh in the License Management tab from the upgraded console.
   • Offline Mode - Follow the steps provided under Note, below step 3 of Add an Order.