In certain circumstances, it may be necessary to forcibly make the Master or Replica server the active server without completing the data synchronization process.
For example, if switchover occurred but no data was changed on the Replica server. In this case you may even have newer data on the Master server making it undesirable to synchronize data from the Replica to the Master server. Arcserve RHA allows Recover Active Server process, to use this option. You must ensure that the scenario is stopped, and select Recover Active Server from the Tools menu.
Important! While this option is the right choice in many situations, use it with caution. If used improperly data loss can occur. Usually, Arcserve RHA will not allow switchover from one host to another until all data is synchronized. It is designed this way so users are not redirected to an out of date data set that then overwrites what may be a more current data set. When using Recover Active Server, Arcserve RHA is forcing users to one server or the other with no regard as to which server has the correct data set. Thus, as an administrator, you must manually ensure that the server you are making active has the most up to date data set.
If the Recover Active Server method does not solve the problem, you can manually recover a server. For more information, refer to the section, Recovering Servers.
Select either Make Master Active or Make Replica Active depending onto which server you want to force the active role.
Important! If a legitimate switchover in a disaster situation occurs and users are redirected to the Replica server for any period of time, it is important to replicate all changes on the Replica back to the Master before making the Master server active. Using Recover Active Server in such a situation results in loss of data.
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