An SRP connection error occurs if at any point both the master and replica BES servers are connected to RIM’s server with services running. In this case, RIM generates an SRP key conflict and disables your SRP Key.
When a conflict occurs, despite proper connectivity, the Windows event log reports repeated SRP connection errors. Contact RIM technical support to resolve this conflict. Let them know you were in the process of moving BES servers and accidentally brought both online simultaneously; ask them to re-enable your SRP key. There is no need to mention Arcserve RHA since it is out of the scope of a RIM support call. The conflict is on RIM’s side and is not something you can fix directly.
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