System Information › Installation Considerations

Installation Considerations

Important! Please note that the CA ARCserve RHA download image exceeds the amount of free disk space available on a standard compact disk (CD). To copy the download image to media, you must use a DVD or a flash drive.

Consider the following:

• Ensure your screen resolution is set to 1024 x 768 or higher. Lower resolutions may result in cropped screens.
• On Japanese environments, the Launching Application dialog may appear in English. To avoid this problem, ensure that the .NET Framework Japanese Language Pack has been applied.
• To avoid firewall issues, you should install or update the CA ARCserve RHA Engine on Windows Server 2008 Master and Replica servers by running setup.exe locally, and then disable the Verify CA ARCserve RHA Engine on Hosts option during scenario creation. If you must remotely install the CA ARCserve RHA Engine on these machines, you need to enable WMI traffic through the Windows Server 2008 Firewall, and then configure port 25000 on all Master and Replica machines. In addition, if you are creating Hyper-V scenarios, you should also enable ICMP echo messages on all Master, Replica, and Hyper-V guest machines so that CA ARCserve RHA can successfully ping guest operating systems.

  Note: We recommend using the Windows Firewall with Advanced Security MMC snap-in. For more information about using the Windows Firewall with Advanced Security MMC snap-in, see the Microsoft website.

  Before remotely installing the CA ARCserve RHA Engine, enable WMI traffic through the firewall:

  1. From the Control Panel, open Security settings and then click Windows Firewall.

     The Windows Firewall Settings dialog opens.

  2. Click Change Settings and then click the Exceptions tab.

     A list of programs and ports is displayed.

  3. Select Windows Management Instrumentation (WMI) to enable WMI traffic through the firewall.
  4. Click OK to exit firewall settings.
  5. Install the Engine as usual.
  6. After you install the Engine, configure port 25000 on each Master and Replica machine using the New Inbound Rule Wizard from the Windows Firewall with Advanced Security MMC snap-in.

     Ensure TCP is selected and add port 25000 to the Specific local ports list. Allow the connection and apply it to the applicable profile (for example, Private).

     Note: Port 25000 is the default. You may change this port. For more information about completing the wizard, see the Microsoft website.

  7. (For Hyper-V scenarios) You should also enable ICMP echo messages on all Master, Replica and Hyper-V guest machines so CA ARCserve RHA can successfully ping Hyper-V guest operating systems.

     Use the New Inbound Rule wizard to create a custom rule that enables Specific ICMP Echo Requests for any IP address and allows the connection.

     Note: For more information, see the Microsoft website.

• Installing the CA ARCserve RHA Control Service with ACL-based authentication on domain controllers is not supported.

Solaris 11

• The following procedure is for installing the CA ARCserve RHA Engine into a Solaris 11 Sparc or Solaris 11 x86 Non-Global zone. Make sure you have installed CA ARCserve RHA in both the global and non-global zone:
  1. Install the pkgadd command in the Non-Global zone:

     pkg install install/installadm
     

  2. Copy the appropriate file into the Non-Global zone:
     • For Solaris 11 Sparc, copy the file called arcserverha_sunos511_sparc.tgz
     • For Solaris 11 x86, copy the file called arcserverha_sunos511_i386.tgz
  3. Log in to the Non-Global zone, uncompress the appropriate tgz file:

     For Solaris 11 Sparc:

     tar zxvf arcserverha_sunos511_sparc.tgz
     

     For Solaris 11 x86:

     tar zxvf arcserverha_sunos511_i386.tgz
     

  4. Navigate to the ARCserveRHA folder:

     cd ARCserveRHA
     

  5. Run the script, install.sh to install the CA ARCserve RHA Engine.