System Information

This section describes the supported operating systems and system requirements. Review this information before installing and using CA ARCserve RHA.

This section contains the following topics:

Minimum Hardware Requirements

Supported Configurations: Windows

Supported Configurations: UNIX/Linux

Supported Virtual Platforms

Installation Considerations

Minimum Hardware Requirements

For CA ARCserve RHA minimum hardware requirements, follow the minimum hardware requirements specified for the operating system and application you want to support.

Supported Configurations: Windows

For the most current information regarding supported systems, see the Compatibility Matrix.

General Notes:

• High availability support for BlackBerry (BES) is included with CA ARCserve RHA for SQL and CA ARCserve RHA for File Servers.
• CA ARCserve High Availability is not supported in an environment in which either the Master or Replica server is also functioning as a Windows Domain Controller (DC), DNS server, or SBS (Windows Small Business Server) server. You must use CA ARCserve Replication instead.
• Itanium 2 and IA-64 processors are not supported.
• Hardware requirements for CA ARCserve RHA depend upon the operating system and applications you are running. Ensure your system meets the minimum hardware requirements for the operating system on which you plan to install CA ARCserve RHA and for the applications you wish to protect.

CA ARCserve Replication

The following operating systems are supported for Replication for File Server, SQL 2005/2008/2008 R2/2012, Exchange 2003/2007/2010, SharePoint 2007/2010:

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Small Business Server 2003 (32-bit, x64), Windows 2003 Small Business Server (32-bit, x64) SP1, SP2 (Exchange failover is not supported on SBS)
• Windows Small Business Server 2003 R2 (32-bit, x64) (Exchange failover is not supported on SBS)
• Windows Server 2003 Cluster (32-bit, x64), Windows Server 2003 Cluster SP1 (32-bit, x64) (MNS and CCR clusters are not supported)
• Windows Server 2003 Cluster R2, SP2 (32-bit and x64) (MNS and CCR clusters are not supported)
• Windows Storage Server 2003 SP1 (32-bit and x64)
• Windows Server 2008 Standard, Enterprise, Datacenter, Web Server (32-bit and x64). Windows Server 2008 on Itanium-based systems is not supported.
• Windows Server 2008 Enterprise Edition R2 (x64)
• Windows Server 2008 R2 Server Core
• Windows Storage Server 2008 SP1, SP2 (32-bit and x64)
• Windows Storage Server 2008 R2 (Workgroup, Standard, and Enterprise)
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions) (Guest environment only)
• VMware Virtualization Products (ESX, GSX, vCenter Server, Server and Workstation all versions) (32-bit, x64) (Guest environment only)

Notes regarding Replication:

• Replication for Exchange is not supported in an SBS (Windows Small Business Server) environment for failover/failback, but replication for data recovery is fully supported.
• Replication for Exchange 2007 no longer requires or supports the ws_ex2e.exe utility for failover/failback. The failover and failback processes can now be manually performed using Microsoft Exchange Management Shell, a new interface for Microsoft Exchange Server 2007, built on the Microsoft Windows PowerShell. The ws_ex2ex.exe utility is still supported for Exchange 2003. Note that for Japanese environments, this utility is supported only if non-Unicode (single-byte) characters are used as arguments for the Exchange server.

The following operation systems are supported for Full System Replication:

• Microsoft Windows Server 2003 SP2
• Microsoft Windows Server 2003 R2 SP2
• Microsoft Windows Server 2008 SP1, SP2
• Microsoft Windows Server 2008 R2, SP1

The following operating systems are supported for Replication for Oracle:

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Small Business Server 2003 (32-bit, x64), Windows 2003 Small Business Server (32-bit, x64) SP1, SP2 (Oracle failover is not supported on SBS)
• Windows Small Business Server 2003 R2 (32-bit, x64) (Oracle failover is not supported on SBS)
• Windows Server 2008 Standard, Enterprise, Datacenter and Web Server (32-bit and x64)
• Windows Server 2008 R2 Server Core
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions) (Guest environment only)
• VMware Virtualization Products (ESX, GSX, vCenter Server, Server and Workstation all versions) (32-bit, x64) (Guest environment only)

Notes regarding Oracle:

• Automatic rewind checkpoints are not supported for Oracle. Instead, you can insert manual or scheduled bookmarks.
• Oracle Asynchronous IO or Oracle Direct IO are not supported. Ensure they are disabled.

High Availability

The following operating systems are supported for High Availability for File Server:

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Server 2003 Cluster (32-bit, x64), Windows Server 2003 Cluster SP1 (32-bit, x64) (MNS clusters are not supported)
• Windows Server 2003 Cluster R2, SP2 (32-bit and x64) (MNS clusters are not supported)
• Windows Storage Server 2003 SP1 (32-bit and x64)
• Windows Server 2008 Standard, Enterprise, Datacenter and Web Server (32-bit and x64)
• Windows Server 2008 Enterprise Edition R2 (x64)
• Windows Server 2008 R2 Server Core
• Windows Storage Server 2008 SP1, SP2 (32-bit and x64)
• Windows Storage Server 2008 R2 (Workgroup, Standard, and Enterprise)
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions) (Guest environment only)
• VMware Virtualization Products (ESX, GSX, Server and Workstation all versions) (32-bit, x64 bit) (Guest environment only)

The following operating systems are supported for High Availability for Exchange 2003/2007/2010, SQL 2005/2008/2008 R2/2012, IIS 6/7.0/7.5, SharePoint 2007/2010, CRM 4.0:

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Server 2003 Cluster (32-bit, x64), Windows Server 2003 Cluster SP1 (32-bit, x64) (MNS and CCR clusters are not supported)
• Windows Server 2003 Cluster R2, SP2 (32-bit, x64) (MNS and CCR clusters are not supported)
• Windows Storage Server 2003 SP1 (32-bit and x64)
• Windows Server 2008 Standard, Enterprise, Datacenter, Web Server (32-bit and x64), R2
• Windows Server 2008 R2 Server Core
• Windows Storage Server 2008 SP1, SP2 (32-bit and x64)
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions), (Guest environment only)

  VMware Virtualization Products (ESX, GSX, Server and Workstation all versions) (32-bit, x64) (Guest environment only)

The following operating systems are supported for High Availability for Oracle 10/11g:

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Server 2008 Standard, Enterprise, Datacenter, Web Server (32-bit and x64)
• Windows Server 2008 R2 Server Core
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions) (Guest environment only)
• VMware Virtualization Products (ESX, GSX, Server and Workstation all versions) (32-bit, x64) (Guest environment only)

  Notes: Automatic rewind checkpoints are not supported for Oracle; instead you can insert manual or scheduled bookmarks.

The following operating systems are supported for High Availability for Blackberry Enterprise Server (BES):

• Windows Server 2003 Standard Edition (32-bit, x64), Windows Server 2003 Standard Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Standard Edition R2 (32-bit, x64)
• Windows Server 2003 Enterprise Edition (32-bit, x64), Windows Server 2003 Enterprise Edition (32-bit, x64) SP1, SP2
• Windows Server 2003 Enterprise Edition R2 (32-bit, x64)
• Windows 2003 Web Server Edition (32-bit, x64), Windows 2003 Web Server Edition (32-bit, x64) SP1, SP2
• Windows 2003 Datacenter Edition (32-bit, x64)
• Windows Server 2003 Cluster (32-bit, x64), Windows Server 2003 Cluster SP1 (32-bit, x64) (MNS and CCR clusters are not supported)
• Windows Server 2003 Cluster R2, SP2 (32-bit, x64) (MNS and CCR clusters are not supported)
• Windows Server 2008 Standard, Enterprise, Datacenter, Web Server (32-bit and x64)
• Windows Server 2008 R2 Server Core
• Microsoft Virtual PC (32-bit, x64) (all versions) (Guest environment only)
• Microsoft Virtual Server (all versions) (32-bit, x64) (Guest environment only)
• Microsoft Hyper-V (all versions) (Guest environment only)
• VMware Virtualization Products (ESX, GSX, Server and Workstation all versions) (32-bit, x64) (Guest environment only)

  Note: Blackberry Enterprise Server (BES) 4.1 SP6. Assured Recovery is not supported for BlackBerry HA due to SRP key conflicts.

The following operating systems are supported for Full System scenarios:

• Microsoft Windows Server 2003 SP2
• Microsoft Windows Server 2003 R2 SP2
• Microsoft Windows Server 2008 SP2
• Microsoft Windows Server 2008 R2

Assured Recovery Option

• CA ARCserve RHA on Windows
• VSS Snapshot Management is enabled on Windows Server 2003 and later

Supported Configurations: UNIX/Linux

CA ARCserve RHA is supported on the following UNIX/Linux platforms:

• UNIX:
  • IBM AIX 5.3 TL12, (32- and 64-bit) 6.1 TL7, 7.1 TL1(64-bit only)
  • Oracle Solaris 10, 11 SPARC(kernel level 144488 and later)/x86 (64-bit) (kernel level 144489 and later)
• Linux
  • Red Hat Enterprise Linux version 4 through 6.2 (i386 and x86-64)
  • Novell SuSE Linux Enterprise Server 9 through 11 SP1 (i386 and x86-x64)
  • CentOS version 4 through 6.2 (i386 and x86-x64)

Note: Assured Recovery is not supported on UNIX/Linux systems.

Oracle 11g R2 is supported, but you must download a 32-bit client. Go to the Oracle website and search for "Separate 32-Bit Client Software for 64-Bit Ports" for more information.

Supported Virtual Platforms

For supported virtual platforms, see the CA ARCserve RHA Compatibility Matrix on CA Support.

Installation Considerations

Important! Please note that the CA ARCserve RHA download image exceeds the amount of free disk space available on a standard compact disk (CD). To copy the download image to media, you must use a DVD or a flash drive.

Consider the following:

• Ensure your screen resolution is set to 1024 x 768 or higher. Lower resolutions may result in cropped screens.
• On Japanese environments, the Launching Application dialog may appear in English. To avoid this problem, ensure that the .NET Framework Japanese Language Pack has been applied.
• The required .NET 2.0 Framework is installed with the CA ARCserve RHA Control Service installation procedure. However, if you try connecting to the Control Service from another Windows machine where .NET 2.0 Framework is not installed, a notification screen is displayed that provides you with a list of links from which you may download and install the missing component. Two sets of links are provided:
  • To the Control Service machine
  • To the Microsoft website

  From the appropriate set of links, choose the link for the machine you are using to connect to the Control Service (32- or 64-bit).

• When performing remote installation on Windows Server 2003 R2 and Windows Server 2008 R2 systems, installation is limited to remote hosts on which the CA ARCserve RHA Control Service is installed.
• To avoid firewall issues, you should install or update the CA ARCserve RHA Engine on Windows Server 2008 Master and Replica servers by running setup.exe locally, and then disable the Verify CA ARCserve RHA Engine on Hosts option during scenario creation. If you must remotely install the CA ARCserve RHA Engine on these machines, you need to enable WMI traffic through the Windows Server 2008 Firewall, and then configure port 25000 on all Master and Replica machines. In addition, if you are creating Hyper-V scenarios, you should also enable ICMP echo messages on all Master, Replica, and Hyper-V guest machines so that CA ARCserve RHA can successfully ping guest operating systems.

  Note: We recommend using the Windows Firewall with Advanced Security MMC snap-in. For more information about using the Windows Firewall with Advanced Security MMC snap-in, see the Microsoft website.

  Before remotely installing the CA ARCserve RHA Engine, enable WMI traffic through the firewall:

  1. From the Control Panel, open Security settings and then click Windows Firewall.

     The Windows Firewall Settings dialog opens.

  2. Click Change Settings and then click the Exceptions tab.

     A list of programs and ports is displayed.

  3. Select Windows Management Instrumentation (WMI) to enable WMI traffic through the firewall.
  4. Click OK to exit firewall settings.
  5. Install the Engine as usual.
  6. After you install the Engine, configure port 25000 on each Master and Replica machine using the New Inbound Rule Wizard from the Windows Firewall with Advanced Security MMC snap-in.

     Ensure TCP is selected and add port 25000 to the Specific local ports list. Allow the connection and apply it to the applicable profile (for example, Private).

     Note: Port 25000 is the default. You may change this port. For more information on completing the wizard, see the Microsoft website.

  7. (For Hyper-V scenarios) You should also enable ICMP echo messages on all Master, Replica and Hyper-V guest machines so CA ARCserve RHA can successfully ping Hyper-V guest operating systems.

     Use the New Inbound Rule wizard to create a custom rule that enables Specific ICMP Echo Requests for any IP address and allows the connection.

     Note: For more information, see the Microsoft website.

• Installing the CA ARCserve RHA Control Service with ACL-based authentication on domain controllers is not supported.
• Installing the CA ARCserve RHA Control Service on Windows XP systems in which the Network Access: Sharing and security model for local accounts model is set to Guest is not supported.
• When upgrading to this release from previous versions, the option, Use the service log on accounts of existing installations, is not available. This is because the product name was changed.

Solaris 11

• The following procedure is for installing the CA ARCserve RHA Engine into a Solaris 11 Sparc or Solaris 11 x86 Non-Global zone. Make sure you have installed CA ARCserve RHA in both the global and non-global zone:
  1. Install the pkgadd command in the Non-Global zone:

     pkg install install/installadm
     

  2. Copy the appropriate file into the Non-Global zone:
     • For Solaris 11 Sparc, copy the file called arcserverha_sunos511_sparc.tgz
     • For Solaris 11 x86, copy the file called arcserverha_sunos511_i386.tgz
  3. Log in to the Non-Global zone, uncompress the appropriate tgz file:

     For Solaris 11 Sparc:

     tar zxvf arcserverha_sunos511_sparc.tgz
     

     For Solaris 11 x86:

     tar zxvf arcserverha_sunos511_i386.tgz
     

  4. Navigate to the ARCserveRHA folder:

     cd ARCserveRHA
     

  5. Run the script, install.sh to install the CA ARCserve RHA Engine.