Updating the IT Edition Software or License

ShadowProtect® IT Edition™ expires quarterly both to ensure that all ShadowProtect® IT Edition™ subscriptions are current, and also to provide regular updates to the software. Near the end of each quarter, the ShadowProtect® IT Edition™ will notify the user that the IT Edition license is about to expire.

Download and use the REBuilder tool to update the IT Edition USB key so it contains the latest application files. This upgrade can be applied to any valid, licensed copy of ShadowProtect IT Edition 4.x.

Note: The upgrade package does NOT update the "Legacy" Windows 2003-based recovery environment. That environment will remain unchanged on the key. The REBuilder tool can also create an IT Edition 5.0.5 ISO for use on systems without an available USB port.

To update the USB key, follow these steps:

Warning! NEVER DELETE OR OVERWRITE the storagecraft.id file on your IT Edition USB key. This renders the drive useless. Follow these instructions to avoid this error.

  1. Perform a full backup of your IT Edition USB key.
  2. Remove the write lock from the USB key.
  3. If you want to use an installed version of ShadowProtect from the workstation to make the backup, perform Steps 3-5. If you want to use the version of ShadowProtect on the USB key, skip to Step 6. (The IT Edition software automatically checks on its license status.)
  4. Verify your IT Edition license is active by connecting the USB key to a computer with internet access. Run this test especially if you haven't used your USB Key for a while. Verifying the license ensures the update process completes properly.
  5. Force a call home to the Arcserve licensing server by:
    1. Executing START SHADOWPROTECT at a command prompt. With ShadowProtect running, select Backup or Restore.
    2. Executing Start_LicenseServer from the USB Key.
  6. Abort the test once you confirm that your license is active. If it is not, contact Arcserve Support.
  7. After you verify the license, open a Web browser to the Arcserve Upgrade page.
  8. Enter your ShadowProtect serial number. Click Submit.
  9. Note: You must enter a valid serial number to get access to the download file.
  10. On the Technician License Agreement page, scroll to the bottom and click I Accept.
  11. The system presents one or more product download options based on your license. Select the REBuilder option.
  12. Note: The system then attempts to download the file directly. This is a large (700MB) file and may cause bandwidth and processing issues on some networks. In those cases, use the optional Download Manager which allows you to pause or restart a download.
  13. Download and run the REBuilder Setup program. Follow the onscreen instructions to complete the install.
  14. Select Start > All Programs > Arcserve > REBuilder to launch the program.
  15. Follow the steps on the Creating the IT Edition to complete the update.
  16. Re-enable the Write Protection on the USB key.

The ShadowProtect IT Edition USB key is now updated.