Teams Chats Custom App Registration

Important: Updates to SaaS Backup in July 2024 caused backups for Teams chats to pause. If your Teams chats backups have been paused, you are required to complete a new App registration and you need to reauthenticate the connector which will restart the backups.

The instructions on this page describe the process required to complete the new App registration and to reauthenticate the connector.

Creation of a custom app registration helps to distribute the per-app throttling budget from the standard shared multi-tenant application to an application owned and managed by the customer. This improves overall backup performance and reduces backup job duration for Teams Chats.

If you have Teams Chats in either a dedicated connector or in a connector with other data areas (Exchange, SharePoint, OneDrive, etc.), the backup of Teams Chats data will be paused until the app registration is created and the connector is reauthenticated. All other data areas will continue to be backed up. If an app registration is not created, connected to your account, and authorized, the backup of Teams Chats data will be skipped, and the connector status will indicate that the configuration is out of date.

Seven Main Process Sections

The full process described in the seven sections below must all be completed in the order shown. These pages walk you though the full configuration step-by-step.

Important: When you understand the overview on this page, go to the Create an App Registration in Entra ID page and complete those steps. Complete all steps for each of the seven sections below in the order they are shown.

• Create an app registration in Entra ID.
• Add Platform and URLs to App Registration.
• Add Permissions to the app registration.
• Running PowerShell script for Entra ID app registration.
• Using your own certificate.
• Access Entra Admin center and upload your certificates in the Certificates and Secrets section of the App Registrations.
• Connect your Entra App Registration to SaaS Backup.

Go to the Create an App Registration in Entra ID page and complete the steps on that page.

This section includes the following topics: