Previous Topic: TroubleshootingNext Topic: Arcserve UDP Agent (Linux) Displays an Operation Timeout Error

Troubleshooting › Arcserve UDP Agent (Linux) Fails to Install on Supported Servers

Arcserve UDP Agent (Linux) Fails to Install on Supported Servers

Valid on CentOS 6.x, Red Hat Enterprise Linux (RHEL) 6.x, SUSE Linux Enterprise Server (SLES) 11.x, and Oracle Linux Server 6.x

Symptom

When I install Arcserve UDP Agent (Linux), the installation fails with the following Linux warning messages:

mkisofs		Create Live CD image

mount.nfs		Mount NFS share file system as backup destination and restore source

mount.cifs		Mount CIFS share file system as backup destination and restore source

The following processes must be running

Inactive Processes		Affected Function

rpc.statd                The NFS file locking function does not work

Solution

At the beginning of the installation, Arcserve UDP Agent (Linux) verifies if the Linux OS meets the requirement of the Backup Server. If the Linux OS does not meet the minimum requirements, Arcserve UDP Agent (Linux) displays a warning message to inform you of this problem. The message includes the list of all the packages that are required for Backup Server.

To troubleshoot this Arcserve UDP Agent (Linux) installation problem, perform the following steps:

  1. Install the following packages using the yum command:
  2. Run the following two commands: 
    service rpcbind start

    service nfs start
  3. Run the following command to verify if rpc.statd is running: 
    ps -ef|grep rpc.statd
  4. Reinstall Arcserve UDP Agent (Linux).

Arcserve UDP Agent (Linux) is successfully installed.