If you are using Firefox to connect to the local Arcserve UDP Agent (Windows) server, where the browser and Arcserve UDP Agent (Windows) are both on the same machine, certain proxy settings may cause the Arcserve UDP Agent (Windows) UI not to be displayed.
If this condition occurs, connect to the loopback address 127.0.0.1 or use the hostname in Firefox instead of using localhost.
If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.
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