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Installing/Uninstalling Arcserve UDP Agent (Windows) › How to Uninstall Arcserve UDP Agent (Windows) › Remove Components Left Behind by the Uninstaller

Remove Components Left Behind by the Uninstaller

Uninstallation of Arcserve UDP Agent (Windows) may affect certain third party and proprietary components, some of which are installed and removed with the corresponding component, and others which may remain because they are shared components with other Arcserve products and numerous components. Note that if you remove the "shared" components, it may adversely affect your use and licensing of other Arcserve products, including but not limited to, losing the licensing for other Arcserve products installed on that machine. Further, if the "shared" components are removed, any programs that are installed after Arcserve UDP Agent (Windows) and depend on these components may not function properly.

Note: For a complete listing of all files (path and name) that are left behind by Arcserve UDP Agent (Windows) uninstallation, see Files Not Removed During Uninstallation.

If you want to manually remove these components, perform the following steps:

Remove Arcserve Licensing Component manually

  1. Go to C:\Program Files (x86)\CA\SharedComponents\CA_LIC directory.
  2. Find the zip file named lic98_uninstaller.zip and unzip that file to some other location (for example: C:\temp).
  3. Go to the location where the files were extracted and locate two script files that are named rmlic.exe and rmlicense.bat.
  4. Click on rmlicense.bat to execute the script which uninstalls the components.
  5. Manually delete the following folders:

Remove Microsoft Visual C++ manually

  1. Access the standard Add or Remove Programs application located in the Windows Control Panel (Control Panel -> Programs and Features -> Remove Programs).
  2. Select Microsoft Visual C++ 2013 x86 Redistributable - 12.0.30501 and then click on uninstall.
  3. Select Microsoft Visual C++ 2013 x64 Redistributable - 12.0.30501 and then click on uninstall.