Linux Backup Server Fails to Connect from the Console

Symptom

When I try to connect my Linux Backup Server from the Arcserve UDP Console, connection is unsuccessful and I see a red mark.

Solution

When a Linux Backup Server fails to connect from the console, you can troubleshoot the connection to determine the problem.

To troubleshoot the connectivity issue

Launch the Hyper-V Manager, connect the Linux Backup Server virtual machine and login.
Run the following command:
```
service network restart 
```
Verify that the IP address assigned to the Linux Backup Server is 192.168.10.2. To verify, run the following command:
```
ifconfig 
```
If the IP address is 192.168.10.2, navigate to the Arcserve UDP Console and update the Linux Backup Server node that you are trying to connect.
If the IP address is not 192.168.10.2, follow the instructions in the Troubleshoot from DHCP Microsoft Management Console (MMC) section.

Troubleshoot from DHCP Microsoft Management Console (MMC)

Important! Ensure that the DHCP server service is running appropriately on the appliance.

Launch DHCP MMC from the Server Manager, Tools, DHCP.
Expand the Linux Server node, IPV4, Scope and ensure that the scope with the name 192.168.10.0 exists under it.
Expand the Address Leases and delete the presence of any other lease record.
Log in to the Linux Backup Server and run the following command:
```
service network restart
```
Navigate to the Arcserve UDP Console and update the Linux Backup Server node that you are trying to connect.

The Linux Backup Server now connects from the Console.