Installing Arcserve UDP › How to Install Arcserve UDP Updates › Review the Considerations for Installing Updates

Review the Considerations for Installing Updates

Review the following considerations before installing Arcserve UDP updates:

• When installing a Arcserve UDP update or a Arcserve UDP Agent (Windows) update, it is important to maintain optimal performance between the Console, the Recovery Point Server (RPS), and the Agents. As a result, when the update is installed in an environment that contains both a Console and an Agent, you must always install the update on the Console first, and then on the RPS, and finally on the Agent. (For the Agent that is installed on the Console or the RPS, the update will be automatically installed on that Agent at the same time).
• If necessary, you can download available updates from Arcserve either directly to a client machine or to a staging server first and then to a client machine.
• If necessary, you can use your workstation node as a staging server for downloading Arcserve UDP updates.
• Verify that the Update preference settings are properly configured.
• Updates can be installed either through the user interface or silently using the command line.
• When updating a Arcserve UDP update, a system reboot may be required.
• If you are installing Arcserve UDP Version 5.0 Update 2, please be aware of the following issue:
  • A problem has recently been noticed that seems to cause unexpected reboots of servers after Update 2 is installed. This reboot occurs without any prior notification or indication to the user that a reboot will occur after the Update 2 installation is complete.
  • To avoid any possible service disruption due to unplanned reboots of production systems, Arcserve has removed Update 2 from being available for download and installation via the online Update system from within the product.
  • However, you can still install Update 2 manually to ensure a safe installation and you will then be provided with the option to reboot your system immediately or at a later (more convenient) point in time.
  • For more information about this issue and the solution, please refer to the corresponding KB article: Arcserve UDP Update 2 is available exclusively as a manual download & upgrade from the regular direct download link.
• Review the Compatibility Matrix which provides the supported operating systems, databases, and browsers.