Arcserve UDP Agent (Linux) Displays an Operation Timeout Error

Valid on CentOS 6.x, Red Hat Enterprise Linux (RHEL) 6.x, SUSE Linux Enterprise Server (SLES) 11.x, and Oracle Linux Server 6.x

Symptom

I get the following error message:

The operation has timed out. The maximum amount of time to complete the operation has been exceeded. Please try again later.

I get this message frequently when I perform a file-level restore and browse recovery points that have more than 1000 incremental recovery points.

Solution

The default timeout value is 3 minutes. You can troubleshoot the problem by increasing the timeout value.

Perform the following steps to increase the timeout value:

Log into the Backup Server as a root-user.
Add the following system environment variable:
```
D2D_WEBSVR_TIMEOUT
```
The value for the environment variable is a number. The number must be greater than 3. The unit for the value is minute.
Restart the Backup Server.

The timeout value is successfully increased.