This section contains the following topics:
The following Frequently Asked Questions are related to the File Copy feature.
No. To restore encrypted data that was backed up, you must provide the proper encryption password.
There is no limitation for the file size that can be backed up or restored using Arcserve UDP Agent (Windows) (for example large Outlook PST files, CAD files, video broadcast files).
Yes. The Arcserve UDP Agent (Windows) will exclude deletion of all system state files and application files and folders during a File Copy – Delete Source job. The Arcserve UDP Agent (Windows) only supports Microsoft Exchange and SQL Server and the list of application files is obtained by querying the VSS writers.
A File Copy job will mount the Arcserve UDP Agent (Windows) backup disks and it will then copy the data. It does not actually read from the local source disks.
There is no maximum file size that can be stored on an Amazon S3 cloud location.
Yes. The granularity limit for block-level incremental backups is set for 64K.
Yes. The Arcserve UDP Agent (Windows) allows both jobs to be run at the same time.
No. During a File Copy job, Arcserve UDP Agent (Windows) will ignore the stub files and not copy them again.
No. The VSS snapshot is performed only during a Backup job and not during a File Copy job.
No. A File Copy that is stored on an Amazon S3 cloud location will be proprietary only format.
No. You just need to perform a restore from the file copy destination. The files that are deleted are only deleted from the source, and not from the recovery point. The recovery points contain the full volume information necessary to perform a complete BMR.
No. This option is selected by you when you add a task or set backup settings.
The following Frequently Asked Questions are related to the Encryption feature.
The image consolidation during backups will continue as usual for images with the older password. When the remaining oldest image is the last Full Backup with the old password, that Full Backup will be deleted.
No. The Arcserve UDP Agent (Windows) will immediately apply the new password and no longer request the old password.
The following Frequently Asked Questions are related to the Exchange Granular-Level Restore feature.
Yes, you can search using keywords of subject, from, to, within date range of send / received time, and find the email attachment as well as the content in the attachments.
Yes, you can restore an entire mailbox and it will not overwrite the existing data in the mailbox store.
The following Frequently Asked Questions are related to the services.
If you want to change the account used to start the Arcserve UDP Agent Service, you must create an account belonging to the local administrators group, and ensure the Replace a process level token user right is assigned to this account. For more information, see the Microsoft documentation on how to assign this user right to an account.
The following Frequently Asked Questions are related to the Updates feature.
Yes. You can select the "Use Browser Settings" option on the Proxy Settings dialog to inherit the browser proxy settings (accessed from the Updates Preferences).
Yes. Your workstation node can be used as a staging server for downloading Arcserve UDP Agent (Windows) updates.
No. You must configure each node individually for Updates.
No. If you are not using Arcserve UDP Agent (Windows) for any function other than just as an Updates staging server, you do not need to have a separate Arcserve UDP Agent (Windows) license for the staging server.
However, I upgraded my remote Recovery Point Server to Update 2 as I could manage some downtime for this server. Can I continue to replicate my recovery points backed up in my local RPS server to the remote managed RPS server?
Answer: It has been observed with some basic testing that such configurations should not have a problem and you should be able to continue replicating data to the remote managed RPS server running Update 2. However, it is strongly recommended that you upgrade all your source nodes running Update 1 to Update 2.
Can I continue to replicate backups from my production systems running Update 2 to a remotely managed RPS server running Update 1?
Answer: No. This configuration is an unsupported one. Update 2 contains several new updates and enhancements. Given that the destination is still at Update 1, you cannot run replication of recovery points backed up using Update 2 to a server that has an older update. The Replication will try to connect for 10 minutes and show the “Preparing” status. After 10 minutes the replication will stop, and the corresponding job log will have an error entry with the following text:
“The specified timeout period expired while communicating with the web service on the destination server.”
This is not a network related issue, but an indication of a destination RPS that is not upgraded to Update 2 yet. It is strongly recommended to upgrade the destination to Update 2 as well to ensure seamless functioning of the system as all units will now be at Update 2 level.
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