Review the Restore Prerequisites and Considerations

Arcserve UDP Agent (Windows) supports the following versions of Microsoft Exchange Server:

Microsoft Exchange 2007 - Single Server Environment, Local Continuous Replication (LCR), and Cluster Continuous Replication (CCR) environment.
For Microsoft Exchange 2007 CCR environment, Arcserve UDP Agent (Windows) must be installed on both the active node and passive node of Microsoft Cluster. Backup can be performed from an active node and passive node, but restore can only be performed to an active node.
Microsoft Exchange 2010 - Single Server Environment and Database Availability Group (DAG) environment.
Microsoft Exchange 2013 and 2016 - Single Server Environment and Database Availability Group (DAG) environment.
For Microsoft Exchange Server 2010, 2013, and 2016 DAG environment, Arcserve UDP Agent (Windows) must be installed on all member servers in the DAG group. A backup job can also be performed from any member server for both active and passive database copies, but restore can only be performed to an active database copy.

Note: Microsoft Exchange Server 2007 Single Copy Cluster (SCC) environment is not supported by Arcserve UDP Agent (Windows)

Microsoft Exchange Server can be restored at the following levels:

Microsoft Exchange Writer Level

Defines if you want to restore all the Microsoft Exchange Server data, you can perform a restore at Microsoft Exchange Writer level.

Storage Group Level

Defines if you want to restore a specific Storage Group, you can perform a restore at this level.

Note: The Storage Group Level does not apply for Microsoft Exchange Server 2010, 2013, and 2016.

Mailbox Database Level (Microsoft Exchange 2007, 2010, 2013, and 2016)

Specifies if you want to restore a specific Mailbox Database, you can perform a restore at this level.

Mailbox Level (Microsoft Exchange 2007, 2010, 2013, and 2016)

Defines if you want to restore a specific Mailbox or mail object.

Verify that the following prerequisites exist before performing a Microsoft Exchange restore:

Database-level restore

The target machine has the same name and the same version of Microsoft Exchange installed.
The target database has the same database name and the same storage group name (Microsoft Exchange 200X) and be a part of the same Microsoft Exchange organization.

Granular-level restore