Troubleshooting Arcserve UDP Agent (Windows) › Unable to Connect to Cloud

Unable to Connect to Cloud

If you are attempting to file copy to cloud, but cannot connect your machine to the cloud server, perform the following troubleshooting procedure:

1. From the File Copy Settings Destination dialog, click the Configure button to display the Cloud Configuration dialog and verify the following are correct:
   • Proxy credentials (Username and password)
   • Proxy Server IP address and corresponding port number
   • Access key and Secret key for access to the specified proxy server
   • Vendor URL address for the specified cloud provider
2. To eliminate any potential clock skew error, verify that your machine has the correct time zone set and the clock is in sync with the global time.
3. Resubmit the file copy job.

If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.