If a merge job is running and you perform another job at the same time, the merge job will automatically pause. After the other job is finished, if you attempt to resume the merge job, then the merge job will fail. This may be caused by the session not being released after the other job is finished, and the unreleased session could not be merged. If a mounted session was not cleanly dismounted, the session lock may not disappear and as a result the session will not be released after the job is finished. If this occurs, run the following command to force a clean session dismount:
"%caarcflash_home%\bin\driver\afstorhbainstall.exe" -d all -output=c:\stopmountingdriver.log
If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.
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