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Troubleshooting Arcserve UDP Agent (Windows) › Troubleshooting Merge Issues › Merge Session is Skipped

Merge Session is Skipped

If the oldest recovery point is skipped in the merge operation, perform the following troubleshooting procedure after you submit a new backup when the specified recovery point count limit is exceeded:

  1. Open the Mount Recovery Point dialog to see if you have any recovery points mounted. If any recovery points are mounted, dismount them.
  2. Open Windows Explorer and switch to the backup destination to see if the session is under the Arcserve UDP Recovery Point View. If it is, change to the Windows Explorer View.
  3. Verify if any file copy jobs are running.

If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.