Troubleshooting Arcserve UDP Agent (Windows) › Arcserve UDP Agent Service could not be started because of port conflict

Arcserve UDP Agent Service could not be started because of port conflict

The port that Arcserve UDP Agent (Windows) uses can conflict with the default port that Tomcat uses. This conflict causes Tomcat to fail when Arcserve UDP Agent (Windows) is started before it. To remedy this problem, you can change the Tomcat default port as follows:

1. Access the Arcserve UDP Agent (Windows) Monitor, click the Advanced option, and select Stop Service.

   The Arcserve UDP Agent Service is stopped.

   

2. Access the Tomcat server.xml file to edit/configure the behavior of Tomcat.

   The Tomcat server.xml file is located in the following folder structure:

   C:\Program Files\Arcserve\Unified Data Protection\Engine\TOMCAT\conf
   

3. Locate the <Server> tag inside the server.xml file.

   

4. Edit the <Server> tag as follows:

   From:

   <Server port="18005" shutdown="SHUTDOWN">

   To:

   <Server port="18006" shutdown="SHUTDOWN">

   

5. Save and close the server.xml file.

   The command to shut down Tomcat has now been configured so that it must be received by the server on the named port (8015).

6. Access the Arcserve UDP Agent (Windows) Monitor, click the Advanced option, and select Start Service.

   The Arcserve UDP Agent Service is started.

If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.