Installing Arcserve UDP › How to Uninstall Arcserve UDP › Remove Components Left Behind by the Uninstaller

Remove Components Left Behind by the Uninstaller

Uninstallation of Arcserve UDP leaves behind some components such as the Arcserve Licensing Components, SQL Server Express, Microsoft Visual C++ components installed as dependency, and driver related (wdf) files. These components consist of multiple individual files, which are installed and removed with the corresponding component. The Arcserve Licensing Components file is not automatically removed during uninstallation because it is a shared component with other Arcserve products and numerous components.

Important!

1. The Arcserve licensing is shared by all Arcserve products. Ensure that you do not have any other Arcserve product installed on your machine or else you may lose the licensing for all Arcserve products installed on that machine.
2. If the components are removed, any programs that are installed after Arcserve UDP Agent (Windows) and depend on these components may not function properly.

If you want to manually remove these components, perform the following steps:

Remove Arcserve Licensing Component manually

1. Go to C:\Program Files (x86)\Arcserve\SharedComponents\CA_LIC directory.
2. Find the zip file named lic98_uninstaller.zip and unzip that file to some other location (for example: C:\temp).
3. Go to the location where the files were extracted and locate two script files that are named rmlic.exe and rmlicense.bat.
4. Click on rmlicense.bat to execute the script which uninstalls the components.
5. Manually delete the following folders:
   • C:\Program Files (x86)\Arcserve
   • C:\Program Files\Arcserve
   • Folder where you extracted the zip file.
6. Remove the registry key for the Arcserve Licensing component.
   • For x64 platform: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arcserve\License
   • For x86 platform: HKEY_LOCAL_MACHINE\SOFTWARE\Arcserve\License

Remove Microsoft Visual C++ and Microsoft SQL Server Express manually

1. Access the standard Add or Remove Programs application located in the Windows Control Panel (Control Panel, Programs and Features, Remove Programs).
2. Select Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 and then click Uninstall.
3. Select Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 and then click Uninstall.
4. Select Microsoft SQL Server 2014 (64-bit) and then click Uninstall.
5. To remove only the Arcserve UDP database, select "ARCSERVE_APP" and click Uninstall.