Symptom
Due to a limitation from Microsoft, file data on the NTFS Deduplication volumes of a Windows 2012 R2 system cannot be read from a Windows 2012 system. As a result, if the UDP agent on a Windows 2012 system is being used restore a VM with guest Windows 2012 R2 OS and containing NTFS deduplication volumes, the following problem may occur. The problem occurs only during a file-level or mount recovery point restore operation.
Solution
When this problem occurs, start the restore process from a UDP agent installed on a Windows 2012 R2 system.
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