Virtual Standby Jobs to Hyper-V Systems Fail

Valid on Windows operating systems.

Symptom:

The following message appears in the Activity Log:

Virtual Standby job failed to get the Hyper-V VM.

Solution:

Virtual Standby jobs fail when:

The Virtual Standby web service is unable to retrieve information about the virtual machine from the Hyper-V system. Communication problems between the Arcserve UDP and the Hyper-V system occur when the required Hyper-V services are not running on the Hyper-V system.
Solution:

Verify that all of the required Hyper-V services are running on the Hyper-V system.
The Hyper-V system does not contain sufficient amount of free disk space that is required to create the Virtual Standby virtual machine or to create a snapshot of the Virtual Standby virtual machine.
Solution:

Consider reconfiguring the Hyper-V system to allow sufficient free disk space in the system volume.

Note:

If you discover other possible causes, contact Arcserve Support.