Troubleshooting › Backup and Restore Problems › Arcserve Backup Cannot Perform a Hyper-V Backup Job That Contains Data on SMB Shares

Arcserve Backup Cannot Perform a Hyper-V Backup Job That Contains Data on SMB Shares

Valid on Windows platforms.

Symptom

When you submit Hyper-V backup jobs where the disks or configuration files of the virtual machine are on remote SMB (Server Message Block) shares, the backup job fails.

Solution

This behavior occurs because the File Server VSS Agent Service is not enabled on the file server. You can enable the File Server VSS Agent Service by logging on to the Server Manager and selecting the following menu options: Server Roles, File and Storage Services, File and iSCSI Services, and File Server VSS Agent Service.