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Troubleshooting › Backup and Restore Problems › Arcserve Backup Cannot Perform a Hyper-V Writer or SQL VSS Writer Back Up Job That Contains Data on SMB Shares

Arcserve Backup Cannot Perform a Hyper-V Writer or SQL VSS Writer Back Up Job That Contains Data on SMB Shares

Valid on Windows platforms.

Symptom

When you submit a Hyper-V or SQL VSS Writer backup job where the application has data on remote SMB (Server Message Block) shares, the backup job fails.

Solution

This behavior occurs because the File Server VSS Agent Service is not enabled on the file server. You can enable the File Server VSS Agent Service by logging on to the Server Manager and selecting the following menu options: Server Roles, File and Storage Services, File and iSCSI Services, and File Server VSS Agent Service.