Managing Devices and Media › Device Manager › DLTSage Error Handling › How DLTSage Error Handling Works

How DLTSage Error Handling Works

Arcserve Backup queries DLTSage using a SCSI Log Sense. If a hardware or media error occurs as a backup job starts, during a backup job, or after a backup job ends, Arcserve Backup uses the information captured from the SCSI Log Sense to generate tape drive error messages that display in the Tape Log and the Activity Log.

An error message displays if any of the following conditions exist:

• The tape drive is experiencing difficulties reading from or writing to a tape.
• The tape drive cannot read from or write to a tape, or the media performance is severely degraded.
• The media exceeded its life or maximum number of passes expectancy.
• The tape drive may have a clogged head or needs cleaning.
• The tape drive has a cooling problem.
• There is a potential tape drive hardware failure.

If an error condition is detected, Arcserve Backup may attempt to automatically correct the problem and complete the job. However, you must install the Arcserve Backup Tape Library Option to use the capabilities of uninterrupted inline cleaning, drive usage balancing, and error-preventive drive selection features. For more information about automated error resolution, see the Tape Library Option Guide.

If the Arcserve Backup Tape Library Option is not installed, you must cure the error condition or problem area manually. See the manufacturer’s documentation, as necessary.