Troubleshooting › Media Problems › Arcserve Backup Cannot Detect RSM Controlled Devices on x64 Platforms

Arcserve Backup Cannot Detect RSM Controlled Devices on x64 Platforms

Valid on Windows Server 2003 x64 platforms.

Symptom

Arcserve Backup is installed on a Windows Server 2003 x64 system. From the Device Manager, Arcserve Backup cannot detect devices controlled by the Removable Storage Manager (RSM), and you cannot enable and disable RSM controlled devices.

Solution

The Arcserve Backup Manager Console is designed using x86 architecture. The Manager Console cannot detect RSM controlled devices on all Windows 64-bit platforms. To remedy this limitation, you can enable and disable RSM controlled devices using the RSM Computer Management utility.