Troubleshooting › Miscellaneous Problems › Arcserve Backup Servers and Agent Servers Cannot Communicate with Each Other

Arcserve Backup Servers and Agent Servers Cannot Communicate with Each Other

Valid on Windows Server 2008 R2 and Windows Server 2012 systems.

Symptom

Arcserve Backup servers, Arcserve Backup agent servers, or both, may not be able to communicate with each other after you change the Windows Server 2008 R2 firewall connection settings.

Solution

To ensure that Arcserve Backup primary servers, member servers, and stand-alone servers running Windows Server 2008 R2 can browse, back up, and restore data that resides on Arcserve Backup agent servers running Windows Server 2008 R2, you must allow the Arcserve Backup applications on the backup servers and the agent servers to communicate using one of the following Windows network location types:

• Windows domain
• Windows private network
• Windows public network

For information about how to allow applications communicate using the above Windows network location types, see the Windows Server 2008 R2 documentation.