If you need to contact Arcserve support for assistance with Exchange Server 2003, Exchange Server 2007 and Exchange Server 2010, use the following registry keys to gather the information that Customer Support will need to help resolve your issues:
Database Level Backup and Restore
HKEY_LOCAL_MACHINE\SOFTWARE \ComputerAssociates\CA ARCserve Backup\ ExchangeDBAgent\Parameters
Value Name: Debug Value Type: REG_DWORD Value Data: 0(off), 1(default), 5(verbose) Results: dbaexdb*.log & dbaexdb*.trc, in Exchange agent DBLOG directory
If the trace files grow too large or too many, you can use the following registry values to reduce the size and file count:
Value Name: MaxLogSize Value Type: REG_DWORD Value Data: size of each trace file in MB Result: As soon as the size is reached, a new trace file will be generated. Value Name: MaxLogCount Value Type: REG_DWORD Value Data: Number of log files Results: After the maximum number of log file reaches this value, the oldest log file is deleted and a new log file is created.
Note: You can change the registry values listed above using the Exchange agent configuration utility. You do not need to restart the Universal Agent service.
Document Level Backup and Restore
For Exchange Server 2003, the registry path is as follows:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ExchangeDocumentAgent\Parameters
For Exchange Server 2007 and 2010, the registry path is as follows:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCserve Backup\ExchangeDocumentAgent\Parameters
Value Name: Debug Value Type: REG_DWORD Value Data: 0(off), 1(default), 5(verbose) Results: Expaadp*.log & expaadp*.trc, in Exchange agent LOG directory
Note: You can change the debug level using the Exchange agent configuration utility. You do not need to restart the Universal Agent service.
If the size of the trace files grows too large, you can create and configure the following registry values to reduce the size:
Value Name: MaxLogSize Value Type: REG_DWORD Value Data: size of each trace file in MB Result: As soon as the size is reached, a new trace file will be generated. Value Name: DeleteLogFile Value Type: REG_DWORD Value Data: 0, 1 Results: 0: When a new trace file is generated, the previous trace file will NOT be deleted. 1: When a new trace file is generated, the previous trace file will be deleted.
Brick Level Restore
For brick level restore, the registry path is as follows:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\DSAgent\CurrentVersion\agent\dbaxchg2
Value Name: Debug Value Type: REG_DWORD Value Data: 0(off, default)-3(on,verbose) Results: Dbaxchg2.log & dbaxchg2*.trc, in Exchange agent directory
Note: Restart the Arcserve Backup Agent RPC Server service.
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