Administering Arcserve Backup › Managing the Database and Reporting › Arcserve Backup Diagnostic Utility › Configure Computers Running Windows Vista and Windows 7 Operating Systems to Communicate with the Diagnostic Wizard

Configure Computers Running Windows Vista and Windows 7 Operating Systems to Communicate with the Diagnostic Wizard

By default, the Diagnostic Wizard cannot collect diagnostic information about computers running Windows Vista and Windows 7 operating systems. Therefore, you must configure computers running Windows Vista and Windows 7 operating systems to communicate with the Diagnostic Wizard.

To configure computer running Windows Vista and Windows 7 operating systems to communicate with the Diagnostic Wizard

1. Ensure that the Remote Registry service is running in the Windows Service Manager.
2. Ensure that you allow TCP port 445 to communicate through the Windows firewall on the Windows operating system.