Troubleshooting Dashboard › Dashboard Troubleshooting › Email notifications not being sent

Email notifications not being sent

If the scheduled email notifications have not been sent, perform the following troubleshooting procedure:

1. Verify the Arcserve Backup services are running and restart if necessary. For more information about Arcserve Backup services, see the Administration Guide.
2. Verify you have the proper Dashboard email notification settings applied. For more information, see Configure Email Reports.
3. Check Email schedule log messages as follows:
   1. From the global options toolbar, click the Schedule Email icon to open the Schedule Manager dialog.
   2. From this dialog, click the Log Messages button to display the Log Message window and check for any log messages of the schedule runs.
      • If the log indicates that the email server is not reachable, ping the machine in an attempt to establish a connection. If the machine is still not reachable, contact Arcserve support for online technical assistance.
      • If the log indicates that the email settings are not correct, verify you have the proper Alert Manager notification settings applied. For more information about the Alert Manager, see the Administration Guide.