Troubleshooting Dashboard › Dashboard Troubleshooting › SRM data probe not occurring

SRM data probe not occurring

If the SRM data probe is not occurring, perform the following troubleshooting procedure:

1. Manually initiate an SRM probe by opening the SRM Probing dialog and clicking the Probe Now button.
2. Refresh the reports.
3. Access the AgIfProb.exe.log file for additional information. The AgIfProb.exe.log file is located in the following directory:

   X:\Program Files\CA\ARCServe Backup\LOG
   

4. Check the AgIfProb.exe.log for the following conditions:
   1. Check if the node is displayed as a good node name. This will indicate if Arcserve Backup is aware that this node exists.
   2. Check if Arcserve Backup has the user information login credentials in the database to gain access to the node.

      If the log indicates that no user information about this node exists in the database, access the Backup Manager, browse to and expand the node name, and provide the proper security credentials (User name and Password).

   3. Check if Arcserve Backup failed to connect to the node. If the log indicates that the connection to the node has failed, ping the node in an attempt to establish a connection. This will verify if the client agent on the node is working.
5. If the problem persists, send the AgIfProb.exe.log file to Arcserve Technical Support for investigation.

   For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Arcserve support.