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Troubleshooting Dashboard › Dashboard Troubleshooting › Dashboard shows an Unhandled Exception alert upon launch

Dashboard shows an Unhandled Exception alert upon launch

This is because you may not have rebooted your machine after installing Arcserve Backup. During the installation of Arcserve Backup the .NET framework 3.5 SP1 is also installed and a machine reboot is a prerequisite for .NET framework. If the dashboard shows the following alert screen, perform the following troubleshooting procedure:

Unhandled Exception Alert

  1. Reboot the machine.
  2. If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.