Troubleshooting › Authentication Problems › Authentication Errors Occur When Stopping and Starting the CAportmapper Service

Authentication Errors Occur When Stopping and Starting the CAportmapper Service

Valid on Windows platforms.

Symptom

Authentication errors occur that prevent you from opening the Manager Console after you stop and restart the CAportmapper service.

Solution

This condition only occurs under the following sequence of events:

• All Arcserve Backup services are running.
• You stop the CAportmapper service using either the Net Stop command or by stopping the service from the Windows Computer Management console.
• You restart the CAportmapper service.

Important! You must stop and start the CAportmapper Service using the cstop or cstart command. These commands let you stop and start all Arcserve Backup services sequentially, based on their dependencies with other Arcserve Backup services.

More information:

Stop and Start All Arcserve Backup Services Using Batch Files