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Job Failure: Media Not Mounted

Valid on Windows platforms.

Symptom:

When my jobs fail over from one cluster node to another, I receive messages such as “Please mount media XYZ, 1234.” How do I resolve this problem?

Solution:

If you select a backup media on the Destination tab of the Backup Manager when submitting a backup job, the job backs up only to that specific media. If the backup device is not shared among the cluster nodes, the specific media is not available after failover. As a result, the backup operation fails. To resolve this problem, select Destination at Group Level in the Backup Manager when submitting backup jobs.

This problem does not occur if you are backing up to a shared device.