Troubleshooting › Log in Problems › Makeup Jobs Created When the Media is Full

Makeup Jobs Created When the Media is Full

Valid on Windows 64-bit operating systems.

Symptom

While performing a backup to tape operation using the Client Agent for Windows, Arcserve detects a media full condition. You must replace the media within 20 minutes of the detection. If you replace the media after 20 minutes of the detection elapses, the following events occur:

• Error E3392 (Backup server TCP reconnection timeout) is recorded in the Activity Log.
• The job completes successfully with a completion status of Failed.
• Arcserve creates a Makeup Job.

Solution

The remedies for this problem are as follows:

• Although the job completed successfully, Error E3392 caused the job to appear to fail. The Makeup Job was created because Arcserve detected a failed job. In conclusion, you can safely delete the Makeup Job.
• You can increase the time-out waiting period value by modifying the following registry keys:

  HKEY_LOCAL_MACHINE\Software\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters\SendTimeOut
  

  Default: 1200 (seconds)

  HKEY_LOCAL_MACHINE\Software\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters\ReceiveTimeOut
  

  Default: 1200 (seconds)

  Example: To increase the waiting period to 60 minutes, modify the above DWORD values to 3600.