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Administering the Backup Server › Manage Arcserve Servers Using the Server Configuration Wizard › Repair the Arcserve Database Connection on a Primary Server

Repair the Arcserve Database Connection on a Primary Server

This task lets you repair Open Database Connectivity (ODBC) communication between a primary server an Arcserve database instance that is hosted with Microsoft SQL Server, and register member servers with the primary server.

The Repair database connection option is disabled on stand-alone server installations or when you are hosting the Arcserve database using Microsoft SQL Server 2014 Express Edition.

ODBC is the most efficient method for the Database Engine to communicate with a Microsoft SQL Server instance that communicates through a network. Occasionally, network communication problems, Microsoft SQL Server communication settings problems, or both, can cause the Database Engine to communicate with the Arcserve database instance using Remote Procedure Call (RPC) communication. As a result, RPC communication will adversely affect the performance of the Arcserve database.

To remedy this problem, troubleshoot and repair the communication using the SQL Server Configuration Manager and then use the Server Configuration Wizard to repair ODBC communication between the Database engine and the Arcserve database instance.

To repair the Arcserve database connection on a primary server

  1. Log in to the primary or stand-alone server where Arcserve Backup is installed.

    Note: Do not open the Manager Console.

  2. From the Windows Start menu, click Start, select All Programs, Arcserve, Arcserve Backup, and click Server Configuration Wizard.

    The Server Configuration Wizard opens.

  3. Select the Repair database connection for member server(s) option and click Next.
  4. Follow the prompts and complete all required fields on the subsequent dialogs to repair the database connection.

    Note: When you repair the database connection on a primary server that is managing member servers, the Server Configuration Wizard attempts to repair the database connection on all member servers in the Arcserve domain.