Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft SQL Server › Troubleshooting and Disaster Recovery › Agent and Arcserve Backup Error Messages › No Icon in Browse Tree

No Icon in Browse Tree

No Microsoft SQL Server icon in the the backup source or restore destination tree.

Reason:

This can occur if the Agent for Microsoft SQL Server is not installed or the Arcserve Universal Agent service is not running or not functioning, or if no agent entry exists in either of the following place in the registry:

SOFTWARE\ComputerAssociates\CA ARCserve Backup\SQLPAAdp\Instances

A SQL Server 7.0 instance is represented by a key named dbasql170. A SQL Server 2000 or later instance is represented by a key named dbasql@instancename.

Note: The instance name for a default instance at SQL Server 2000 or later is called MSSQLSERVER.

Action:

To address this error, verify that the Agent for Microsoft SQL Server is installed. Restart the Arcserve Universal Agent service. Check the registry for the agent entry and reinstall the Agent for Microsoft SQL Server, if necessary.