Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft SharePoint Server › Installing the Agent › Installation Prerequisites › Installation Considerations for Agent for Microsoft SharePoint Server

Installation Considerations for Agent for Microsoft SharePoint Server

Consider the following when you install the agent:

• Microsoft SharePoint Server products or Microsoft SharePoint Service 3.0 or later must be installed before you install the Agent for Microsoft SharePoint Server. The agent is supported on all operating systems on which Microsoft Office SharePoint Server is supported.
• The Arcserve Backup server must be able to ping all machines in the SharePoint environment by name. If you do not use DNS (Domain Name System) in your SharePoint environment, you must add all the machines in the SharePoint environment into the hosts file on the Arcserve Backup server.
• You must run the Microsoft SQL Server Windows service as a domain account or a local system account.
• You must install the Agent for Microsoft SharePoint Server on the same machine on which the farm was originally created and the Windows SharePoint Service Administration service is running or your backup or restore job might fail.
• Jobs may not complete successfully when the Arcserve Backup server and the agent server reside in different time zones. To ensure that jobs complete successfully, you must synchronize the time zone on the agent server with the Arcserve Backup server.
• There is a known Microsoft issue that could lead to SharePoint 2007 behaving differently depending on how you deployed Windows SharePoint Services 3.0 and Microsoft Office SharePoint Server 2007 on Windows Server 2008 systems.
  • If you upgrade Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007 with Service Pack 1, you must install the Arcserve Backup Agent for SharePoint Server on machines on which the farm was originally created and the Central Administration Service is running. Before you submit a backup or restore job, you must ensure this service is running on the target machine or the jobs may fail.
  • If you install Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007 including Service Pack 1, you can install the Arcserve Backup Agent for SharePoint Server on any machine on which the farm was originally created and the Central Administration Service is running. It is not a prerequisite to have Central Administration Service running on the target machine for backup and restore jobs in this situation.
• If you choose Server Farm Installation when upgrading the Arcserve Backup Agent for Microsoft SharePoint Server to this release, you must use the same Farm Administrator used to create the Farm, or you will need to launch the Agent for Microsoft SharePoint Server configuration and configure again. This restriction affects Server Farm Installations (Complete and Web Front End) only. It does not affect SharePoint Single Server (standalone) installations.